Who is Bishrant Tandukar?

Bishrant Tandukar is a product designer from Nepal with over 11 years of experience creating intuitive digital experiences. He is currently working at Omnesoft, an ERP platform. He has designed products for millions of users across B2B, B2C, e-commerce, and SaaS domains.

What does Bishrant Tandukar specialize in?

Bishrant specializes in product design, UX design, UI design, AI design, and vibe coding. He also has expertise in branding, storytelling, motion graphics, and social media marketing. His approach combines deep user research, discovery, and people-focused design thinking.

How many years of experience does Bishrant Tandukar have?

Bishrant Tandukar has 11+ years of professional experience in product and UX design, working across startups, enterprises, and academic institutions globally.

What kind of products has Bishrant Tandukar designed?

Bishrant has designed a wide range of products including Ncell's mobile app (growing users from 1M to 1.5M), NIC Asia Bank's website (improving NPS from -17 to +2), Febris — an accessible FHIR health app for elderly patients, Metro Mates — a tactile toy for visually impaired children, and Soul Story — a GenAI and AR memory preservation app.

Is Bishrant Tandukar available for freelance or contract work?

Yes, Bishrant Tandukar is available for freelance and contract work. He can be reached at bishrant@gmail.com or through his Toptal profile at toptal.com/designers/resume/bishrant-tandukar.

Where is Bishrant Tandukar based?

Bishrant Tandukar is from Nepal and works with clients globally.

What is vibe coding and does Bishrant Tandukar do it?

Vibe coding is a creative approach to building digital products using AI-assisted tools to prototype and ship interfaces rapidly. Bishrant Tandukar actively practices vibe coding, combining his design expertise with AI tools to build functional, polished digital experiences faster.

Changing the traditional way of navigating banking websites in Nepal

Client
NIC ASIA Bank

Product Type
Bank Website Re-Design

Timeline
3 months [2022]

Team
Lead Designer [me]
Project Manager
UI Designers
Motion Designer
Front End Engineer
QA Specialist

My Contribution
Qualitative & Quantitative Research/Analysis
Market Research
Information Architecture
UX Writing
UI Design
UI Style Guide
Usability Testing

Zipper edge for the peel sticker tear effect

Scroll To Reveal

Meet, NIC Asia Bank, Nepal's foremost private‑sector commercial bank, boasting over 5 million users across the entire nation.

Currently, the website is designed for users to exclusively open new accounts, check interest rates, and access the internet banking portal. At this stage, the bank's website receives a healthy monthly visitation of 200,000 users.

Redesigned NIC ASIA homepage. Designed by Bishrant Tandukar — (Homepage, Re-Designed Page)

An NPS & usability survey across 10 Bank Branches revealed low scores, negative feedback & poor user journey highlighting customer dissatisfaction.

This sparked a clear goal: revamp the website to achieve a positive NPS post-relaunch, improve information architecture & refine user journey.

-17

164

Promoters

120

Passives

263

Detractors

Net Promoter Score (548 Surveys)

Survey conducted before website redesign

134

Promoters

216

Passives

129

Detractors

Net Promoter Score (480 Surveys)

Post-Launch Survey (3 Months After Launch)

Challenges faced during the redesign based on our Evaluative Research

( 1 )
Survey revealed 63% of users struggled with the search function due to inaccurate or excessive results.
( 2 )
Shareholders prioritized integrating a prominent benefit calculator to boost sales and outshine competitors in Nepal.

Problem 1

Survey revealed 63% of users struggled with the search function due to inaccurate or excessive results.

To enhance search usability, the search function was prominently positioned on the homepage for both desktop and mobile, guided by survey feedback, heatmaps, and funnel analysis. Keyword suggestions, popular products, and personalized recommendations were incorporated.

Personalization was introduced through user account logins, enabling a tailored search experience based on popular or user-specific keywords. This improved usability by upto 40% based on the post-launch survey & conversion/CTR via search analytics .

NIC ASIA bank homepage with saving account offers up to 84 Lakhs rupees insurance and a family image. Designed by Bishrant Tandukar

Two phones showing NIC ASIA Bank homepage with voice search and a saving account with insurance benefits

NIC ASIA search results page showing recent searches, popular products and related services on a red background

Problem 2

Shareholders prioritized integrating a prominent benefit calculator to boost sales and outshine competitors in Nepal.

The benefit calculator, once a standalone feature, was embedded into the 'Savings Page' for comparisons across different accounts. I integrated the calculator into the ‘Product Listing Page’ & 'Savings Page,' enabling easy comparisons across accounts.

Comparison of NIC ASIA saving accounts, one for everyone with up to 80,000 rupees benefit and one for women, with photos of customers

Two tablets comparing NIC ASIA savings account options and benefits with images of people

Conclusion

I gained valuable insights into designing for both customer retention and acquisition. This project was exciting as it helped me simplify the banking process for users. Additionally, conducting NPS surveys and using user feedback to guide decisions, rather than relying only on stakeholder input, was a highlight of the project.